FAQs – WordPress

Frequently Asked Questions (FAQs)

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About eSIMs

How Does the SxmartFly International Monthly Plan Work?

Traveling the world shouldn’t mean losing connection. With SxmartFly’s International Monthly Plan, you can enjoy uninterrupted data access in over 170 countries. Whether you’re a digital nomad, business traveler, or planning an extended getaway, our service is designed to keep you online — effortlessly. Here’s how it works and why thousands trust SxmartFly for reliable global data.

Why Choose the SxmartFly International Monthly Plan?

Global Reach: Connect in 170+ countries, from Europe to Asia and everywhere in between.
Unlimited Data & Hotspot (depending on your plan).
No installations or long-term contracts – cancel any time.
Seamless connectivity with automatic network switching.
Hassle-free billing: Automatic monthly payments.
Flexible Plans: Upgrade, downgrade, or cancel anytime.
Quick eSIM setup – get started in minutes.
Cancel anytime with zero fees.
Manage everything – billing, usage, and more via your dashboard.
24/7 Customer Support – we’ve got your back around the clock.

Where Can I Use the SxmartFly Plan?

With SxmartFly, you’re covered in over 170 destinations – including the USA, Spain, Thailand, Italy, Australia, Mexico, and more. Perfect for multi-country travel or long-term stays.

Check if your destination is covered:
Visit sxmartfly.com/plans > Click Check Coverage > Search your destination to see if it’s supported by our plans.

How to Get Started with SxmartFly

Signing up is fast and easy. Here’s how to grab your international plan:

Visit sxmartfly.com/plans.
Choose the plan that suits your travel needs.
Click “Buy Now” to proceed.
Enter your email and billing information.
Tap “Pay Now” — and you’re in!

We accept all major credit/debit cards. For uninterrupted access, we recommend using a card that supports recurring payments.

A Few Things to Keep in Mind:

Make sure your device supports eSIM and is carrier-unlocked.
Your billing cycle begins on the date of purchase and auto-renews monthly.
Activate your plan close to your travel date to get the most from your cycle.
Unlimited plans are subject to fair use policies — excessive usage may result in reduced speeds.
Use a stable Wi-Fi connection for eSIM installation.
Plans are paused after 5 days of non-payment and canceled after 31 days.
No refunds for unused days.
You can cancel anytime via your user dashboard.

Troubleshooting & Tips

If your plan isn’t unlimited and you run out of data, purchase a Global eSIM to stay connected until your next cycle begins.
To upgrade, simply cancel your current plan and purchase a new one — your new billing cycle starts immediately.
Need to cancel?

Here’s How:

Go to sxmartfly.com.
Tap the Menu (☰) > Click Login.
Enter your email and click “Send me a login link”.
Once in your dashboard, scroll to your active plan.
Tap Cancel Subscription > Choose your reason > Tap Confirm.

Ready to travel without borders?
SxmartFly keeps you connected — wherever you go.

How Does SxmartFly eSIM Work?

At SxmartFly, we make staying connected while traveling a breeze. Wondering how SxmartFly works? It’s simple—our eSIM technology eliminates the need for a physical SIM card, offering a fully digital, seamless experience. You can activate data plans—limited or unlimited—without switching SIM cards or dealing with complicated logistics. In this guide, we’ll walk you through how SxmartFly eSIMs work, their benefits, and how to purchase one in just a few clicks.

Why Choose SxmartFly eSIM?

Using SxmartFly’s eSIM comes with a range of benefits that make international connectivity stress-free:

Unlimited data plans available in many destinations—with data-sharing options in select regions.
Quick installation using a QR code, manual setup, or through our app (for iOS users).
Access multi-country and regional plans, including our Global eSIM that covers over 113 destinations—no need to buy multiple eSIMs.
Switch networks seamlessly without changing physical SIM cards.
Top-up easily for the same destination, with no need to reinstall a new eSIM.
Track data usage and remaining days via the SxmartFly app or our website.
Connect in dozens of countries using our extensive global coverage.
24/7 customer support is always just a message away.

How to Buy a SxmartFly eSIM

Purchasing your SxmartFly eSIM is fast, secure, and convenient. Before you buy, be sure your phone is eSIM-compatible and unlocked.

Step-by-Step Purchase Guide:

Visit sxmartfly.com
Tap on “Destination” or use the search bar to find your travel location.
Scroll to view the plan options.
Select the number of days and eSIMs (double-check your selection to avoid confusion).
Tap “Get Unlimited Internet” and proceed to Checkout.
Choose your payment method, enter your email and billing details, and continue to payment.
Add your card details and complete your order—you’re ready to connect!

Need help? Watch our quick setup video on the product page!

Things to Keep in Mind

To get the best experience with your SxmartFly eSIM, here are a few tips:

Install your eSIM before your trip—preferably while connected to a secure Wi-Fi network.
Top up your eSIM before it expires to maintain service—make sure the top-up is for the same destination.
Your physical SIM card will remain unaffected, and both can work simultaneously (on Dual SIM devices).
Data usage only starts once your eSIM connects to the local network.
If your device supports Dual SIM, you can use both your eSIM and physical SIM—but only one can be used for data at a time.

Setup & Troubleshooting

Setting up your SxmartFly eSIM takes just 3 to 5 minutes. If you run into any issues, our detailed guides are available for all major devices, including iOS, Samsung, Pixel, Huawei, Xiaomi, and Motorola.

Need support? Our team is available 24/7 to ensure your trip stays connected without a hitch.

Explore more at SxmartFly.com – where smart travel meets global connectivity.

How to Get a SxmartFly eSIM with a QR Code?

Ready to ditch physical SIM cards and stay connected wherever you go? You’re in the right place. With SxmartFly, getting your eSIM via QR code is quick, easy, and 100% digital. This guide walks you through the steps to get your QR code, how to install your eSIM, and what to keep in mind to ensure a smooth setup—so you can enjoy unlimited internet in your destination of choice.

Step-by-Step: How to Get Your SxmartFly eSIM QR Code

Check Compatibility First
Make sure your device is unlocked and supports eSIM technology. This is crucial for the eSIM to work properly.
Choose Your Destination
Head to sxmartfly.com and search for the country or region you’re traveling to. We offer local, regional, and global plans to suit your travel style.
Review Plan Details
Check the technical specifications of the plan to make sure it meets your needs—data coverage, validity, sharing options, etc.
Select Your Plan
Choose the number of days and eSIMs you need. Double-check these details before moving forward.
Enter Your Email
Provide a valid email address to receive your QR code. No need to create an account before purchasing.
Complete Your Purchase
Go to checkout, choose your preferred payment method, and complete the order.
Receive Your eSIM QR Code
After purchase, your eSIM QR code will be sent directly to your email. You can also access it via WhatsApp or your account dashboard on the SxmartFly app or website.
Install and Activate
Scan the QR code on your device to install your eSIM. If you can’t scan the code, a manual setup option is also available.

Important Tips to Keep in Mind

You can download and install your eSIM the day before you travel or upon arrival, as long as you have a reliable Wi-Fi connection.
If you’re using your phone to install the eSIM, you’ll need a second device to scan the QR code.
You can access your eSIM details at any time through the SxmartFly Control Center on our app or website.

Troubleshooting & Technical Specs

Need to check if your SxmartFly eSIM plan supports certain features or devices?

To check technical specs:
Visit sxmartfly.com > Tap on Destinations > Select your desired country > Tap on Technical Specs. There, you’ll find everything included in the plan—from speed to coverage.
To purchase an eSIM:
Go to sxmartfly.com > Choose your Destination > Scroll down to select the number of days and eSIMs > Tap Get Unlimited Internet > Go to Checkout > Enter your email, billing address, and payment info > Complete the order.

Once your order is confirmed, an account will automatically be created so you can track your eSIM status anytime.

SxmartFly eSIM gives you the freedom to roam the world—without roaming charges. Need help? Our 24/7 support team is always here to guide you.

What Happens to Unused Data After My Plan Ends?

When using a SmartFly eSIM while traveling, it’s important to know that your data plan is valid only for the duration you selected. Once your plan expires, any unused data will be lost—SmartFly does not support data rollover or carryover between plans.

In this guide, we’ll walk you through the limitations of your SmartFly eSIM, how to optimize your data usage, and key tips for managing your balance effectively—so you can stay connected without wasting a megabyte.

Understanding SmartFly eSIM Plan Limits

SmartFly offers two types of data packages:

Daily Data Packages: These plans provide a fixed amount of GB per day and expire after the number of purchased days.
Unlimited Data Packages: These plans do not limit daily usage but will expire after the total number of days purchased, regardless of how much data was used.

Once your plan expires, the eSIM becomes inactive, and any remaining data is forfeited.

How to Maximize Your SmartFly Plan

To get the most value from your eSIM, follow these smart tips:

Activate Only When Needed: Wait until you arrive at your destination before activating your eSIM. If it’s already installed, keep it turned off until you’re ready to use it.
Buy the Right Duration: Estimate the number of days you’ll need and purchase accordingly—avoid overbuying to prevent unused data from going to waste.
Plan Ahead: Recharge your eSIM the day before it expires or purchase a new one if your plan has already ended.

Managing Your Usage

SmartFly makes it easy to track your usage and manage your plan through the SmartFly app or the SmartFly Dashboard. Monitoring your data helps you avoid surprises and keep your connection running smoothly.

How to Check Data in the SmartFly App:

Open the SmartFly App
Tap My eSIM
Select View Details
You’ll see data usage, activation date, and expiration info.

How to Check Data via the SmartFly Dashboard:

Log in to your account on SmartFly.com
Click on My eSIMs
Choose the eSIM you’re using
Hit View Details to see usage stats—either used days (for unlimited plans) or remaining data (for limited GB plans)

Final Tips

Always monitor your usage and expiration dates closely to make the most of your plan. Whether you’re streaming on the go or using GPS while exploring a new city, SmartFly gives you the flexibility to stay online—just be sure to manage your data wisely.

SmartFly: Travel smart, stay connected.

How Long Does It Take to Receive Your SmartFly eSIM QR Code?

Once you purchase a SmartFly eSIM, the QR code is delivered instantly to the email address you used at checkout, right after your payment is approved. Be sure to check both your inbox and spam folder just in case it gets filtered.

How Fast Can You Set Up Your SmartFly eSIM?

Setting up your eSIM is super fast—typically just 3 to 5 minutes. You can install it before your trip, but for the best experience, activate it only after you arrive at your destination.

Pro Tip: Connect to a reliable Wi-Fi network (preferably private). Avoid public networks like those at airports or cafés to ensure smooth installation.

How Long Does Activation Take?

Activating your SmartFly eSIM and connecting to the local network is quick—usually within 2 minutes. Simply turn on data roaming, and your device should connect automatically. If you’re not seeing a signal, make sure you’re in an area with good coverage.

A Quick Note on Payments

In some cases, your bank may debit your account immediately, but there could be a short delay before the payment is fully processed. As soon as it clears on our end, your eSIM and QR code will be sent right away.

What If You Didn’t Receive the QR Code?

Don’t worry! You can always retrieve your eSIM directly from your SmartFly Dashboard. Here’s how:

Go to SmartFly.com
Tap the menu icon and select Login
Enter your purchase email and the verification code sent to your inbox
Once logged in, click on your active eSIM
Select Install & Activate to view your QR code and manual setup details

You can choose between scanning the QR code or entering the manual activation codes—whichever works best for your device.

Stay Connected in Minutes

With SmartFly, getting online abroad is hassle-free. From instant delivery to quick setup and activation, you’ll be connected in no time—ready to explore the world with confidence.

SmartFly: Easy travel connectivity at your fingertips.

Compatibility

Is Your Phone eSIM Compatible?

eSIM is revolutionizing connectivity, offering a hassle-free solution for travelers and users who want to stay connected without physical SIM cards. In this guide, we’ll walk you through easy methods to check if your phone supports eSIM, including simple steps like dialing the *#06# code or reviewing your device’s settings. We’ll also cover top brands like iPhone, Samsung, Huawei, Xiaomi, Motorola, and Google Pixel that support eSIM and provide tips for what to do if your phone isn’t compatible.

How to Check if Your Phone is eSIM Compatible

Checking if your phone supports eSIM is quick and easy. There are two main methods to confirm eSIM compatibility: using your phone’s settings or dialing the *#06# code. These steps apply to most devices, helping you quickly determine whether your phone is eSIM-ready.

1. Check if Your Phone is eSIM Compatible by Dialing *#06#

Dialing *#06# is a universal method to check eSIM compatibility. When you dial this code, your device will display its EID (Embedded Identity Document) number. If the EID shows up, your phone supports eSIM.

2. eSIM Compatibility Check in Settings

Most phones will indicate whether they support eSIM through their settings. The exact steps may vary by device, but here’s how you can check for both iOS and Android phones:

For iPhone:
- Go to Settings > Tap on Cellular or Mobile Data
- If you see an option to Add eSIM, your iPhone is eSIM compatible.
For Android:
- Go to Settings > Tap on Connections > Select SIM Manager
- If you see the option to Add eSIM, your Android device supports eSIM.

3. Check the Updated List of eSIM-Compatible Phones

If you want to double-check, you can refer to an updated list of eSIM-compatible phones. Sxmartfly provides a compatibility checker on their website:

Visit Sxmartfly.com
Scroll down to the “How does Sxmartfly’s eSIM work?” section
Click on the “Check Compatibility” link
Select your Device Brand and choose Mobile to see the list of compatible phones.

Important Considerations

Country of Manufacture: eSIM compatibility can vary by region, so be sure to verify your phone’s eSIM support based on where it was made.
Carrier Restrictions: Some carriers lock devices, which may prevent you from using services from other providers. Check with your carrier to ensure your phone is unlocked and able to use eSIM.

What to Do If Your Device Isn’t eSIM Compatible

If you’ve purchased a Sxmartfly eSIM and your phone doesn’t support eSIM, don’t worry. Here are a few options:

Use your eSIM on another compatible device, such as a smartphone, tablet, or smartwatch.
Save your eSIM for future use, as it doesn’t expire.
Give your eSIM to a friend or family member with a compatible device. eSIMs are transferable and can be used by anyone, regardless of who purchased them.

Is My Samsung Device eSIM-Compatible?

Staying connected while traveling just got easier with eSIM technology—but is your Samsung device ready for it? At SmartFly, we want to make sure you’re always connected, so here’s a quick guide to check if your Samsung phone supports eSIM.

How to Check If Your Samsung Supports eSIM

There are a few easy ways to confirm your device’s eSIM compatibility, right from your phone or using our compatibility checker.

Check Through Samsung Settings:

Go to Settings
Tap Connections
Choose SIM Manager
Look for an option that says Add eSIM or Add Mobile Plan

If you see this option, great news—your Samsung is eSIM-compatible!
If it doesn’t appear, unfortunately, your model likely doesn’t support eSIM.

Use the Secret Code (*#06#):

Open the Phone app
Dial *#06#
Look for the EID number on the screen

If you see an EID (Embedded Identity Document), your Samsung supports eSIM.

Use the SmartFly Compatibility Checker:

Go to SmartFly.com
Scroll to the “How SmartFly eSIM Works” section
Click Check Compatibility
Choose your device brand (Samsung) and model

You’ll see an up-to-date list of Samsung models that are eSIM-ready.

A Few Things to Keep in Mind:

Carrier Locking: Some Samsung phones are restricted to certain carriers. Make sure your phone is unlocked before using a SmartFly eSIM.
Region Limitations: Not all Samsung phones support eSIM in every region. Compatibility can depend on where your device was manufactured.

Already Purchased an eSIM but Your Device Isn’t Compatible?

No worries—SmartFly gives you options:

Use it on another device that is eSIM-compatible.
Save it for your next trip—it won’t expire until activated.
Share it with a friend or family member who has an eSIM-ready phone.

Pro Tip: Install Before You Travel

If your Samsung is compatible, we recommend installing your eSIM before you leave, while connected to a strong Wi-Fi network. This ensures a smooth setup and instant connection upon arrival.

SmartFly makes global travel easier, one eSIM at a time.

Need help checking your device or setting up your eSIM? Our team’s here to help—just reach out anytime.

Is Your Xiaomi Phone eSIM Compatible?

Xiaomi has made significant strides in technology, with many of its devices now supporting eSIM. If you’re asking, “Is my Xiaomi eSIM compatible?”, we’ve got all the answers for you. In this guide, we’ll show you three quick and easy ways to check if your Xiaomi phone supports eSIM.

How to Check if Your Xiaomi Phone Supports eSIM

There are several methods to verify if your Xiaomi device is eSIM-compatible. You can check directly from your settings, dial a specific code, or refer to an online compatibility list. Here are the steps for each:

1. Check eSIM Compatibility from Settings

Open your Settings app
Tap on Mobile Networks
Select SIM Manager
If you see an option labeled Use eSIM, your Xiaomi phone supports eSIM. If this option is not present, your device does not have eSIM functionality.

2. Check eSIM Compatibility by Dialing *#06#

Open the Phone app
Tap the keypad
Dial *#06#
If an EID (Embedded Identity Document) code appears, your Xiaomi is eSIM compatible.

3. Check eSIM Compatibility via the Sxmartfly Website

Go to the Sxmartfly website
Scroll down to the section titled How Sxmartfly eSIM Works
Click on the Check Compatibility link
Select Other, then choose Mobile, and pick Xiaomi from the list of device brands
You’ll be shown a list of Xiaomi models that support eSIM.

Important Considerations

Carrier Restrictions: Some carriers may block the use of eSIMs with certain providers. Be sure to check with your carrier to ensure your Xiaomi device is unlocked.
eSIM Availability by Region: eSIM support may differ by country. For instance, in mainland China, Xiaomi devices may not support eSIM, and in countries like Japan and Turkey, the activation process could vary. Always verify this information before using eSIM.

What to Do If Your Xiaomi is Not eSIM Compatible

If your Xiaomi phone is not eSIM compatible but you’ve already purchased an eSIM, don’t worry—you have options:

Use the eSIM on another compatible device.
Keep the eSIM for your next trip as it doesn’t expire.
Transfer the eSIM to a friend or family member who has a compatible phone.

Troubleshooting Tips

If your Xiaomi supports eSIM and you’ve already purchased it, set it up before your trip. It’s best to do this while connected to a stable Wi-Fi network to avoid any installation issues.

Now, you’re all set to check if your Xiaomi phone supports eSIM and get started with this convenient technology!

How to Know if Your Laptop is eSIM Compatible?

If you’re wondering whether your laptop supports eSIM technology, the first step is to check if it’s from a well-known brand. Popular laptop manufacturers like Acer, Asus, Dell, HP, Lenovo, Microsoft, and Panasonic have integrated eSIM support into many of their models. In this guide, we’ll walk you through how to determine if your laptop is eSIM compatible.

How to Check if Your Laptop Supports eSIM

Check Network Settings:
- Click on the Internet Access icon (typically in the taskbar).
- Go to More Cellular Settings.
- This will open the Network & Internet settings.
- If you see an option to activate an eSIM, your laptop is compatible with eSIM technology.

Keep in Mind

Apple Devices: While Apple has embraced eSIM in its iPhones, iPads, and Apple Watches, MacBooks currently do not support eSIM. Be sure to stay updated with news regarding eSIM compatibility for future Apple laptops.

What to Do If Your Laptop Isn’t eSIM Compatible?

If you find that your laptop does not support eSIM, you have a few options:

Use your eSIM on another compatible device, such as a smartphone, tablet, or smartwatch.
Save the eSIM for your next trip, as it doesn’t expire.
Give the eSIM to a friend or family member with a compatible device. eSIMs are transferable and can be used by anyone, no matter who purchased them!

By following these simple steps, you can easily determine if your laptop is eSIM compatible and make the most of this convenient technology.

Is Your iPhone eSIM Compatible?

Staying connected while traveling abroad can be a challenge, especially with the rise of new technologies like eSIM. If you’re wondering, “Is my iPhone eSIM compatible?”, this guide will help you quickly check if your device supports eSIM so you can enjoy seamless connectivity during your travels.

How to Check If Your iPhone is eSIM Compatible

Checking if your iPhone is eSIM-compatible is straightforward. There are a few methods you can use: reviewing your device settings, dialing a specific code, or checking the updated list of compatible iPhone models. Here’s how:

1. Check iPhone eSIM Compatibility from Settings

Open Settings on your iPhone
Tap Cellular or Mobile Data
If you see the option to Add eSIM or Add Mobile Plan, your iPhone supports eSIM. If this option is missing, your iPhone does not support eSIM.

2. Check iPhone eSIM Compatibility by Dialing *#06#

Open the Phone app
Tap on the keypad
Dial *#06#
If you see the EID (Embedded Identity Document) code, your iPhone supports eSIM.

3. Check iPhone eSIM Compatibility via the Sxmartfly Website

Visit Sxmartfly.com
Scroll down to the section titled “How Sxmartfly eSIM Works?”
Click on the “Check Compatibility” link
Select Apple as your device brand and choose iPhone
You’ll see a list of iPhone models that support eSIM.

Important Considerations

Carrier Locking: Some carriers may lock iPhones, which could prevent eSIM use with other providers. Be sure to check with your carrier to see if your iPhone is unlocked.
Regional Variations: eSIM compatibility can differ depending on where your iPhone was purchased. For example, in mainland China, eSIM is not available for iPhones, while in regions like Hong Kong and Macau, certain models may support it. Always verify compatibility for your specific location.

Troubleshooting Tips

If your iPhone is compatible with eSIM and you’ve already purchased it, you can install it before traveling. It’s recommended to set up your eSIM at home while connected to a stable Wi-Fi network to avoid any installation issues.

What to Do If Your iPhone Isn’t eSIM Compatible

If your iPhone isn’t compatible with eSIM but you’ve already purchased an eSIM, don’t worry! Here’s what you can do:

Use your eSIM on another compatible device, such as a smartphone, tablet, or smartwatch.
Save your eSIM for your next trip, as it doesn’t expire.
Give your eSIM to a friend or family member who has a compatible device. eSIMs are transferable and can be used by anyone, regardless of who purchased them.

How to use an eSIM

Can I Use My eSIM as a Dual SIM?

Yes, you can use your eSIM as part of a Dual SIM setup, as long as your phone supports this feature. Dual SIM functionality allows you to have both a physical SIM and an eSIM active simultaneously. However, not all Dual SIM phones are compatible with eSIM, so it’s essential to check your device’s specifications and confirm compatibility with your carrier. In this article, we’ll explore the benefits of using eSIM as Dual SIM and share setup tips to help you make the most of this convenient feature.

Benefits of Using Dual SIM with eSIM

Using an eSIM as part of a Dual SIM setup provides several advantages, particularly for frequent travelers:

Keep your local number active while using an international plan on your eSIM.
Manage two numbers on one device, eliminating the need for carrying multiple phones.
Switch easily between carriers, which is ideal for accessing better rates or avoiding roaming charges.

Important Considerations

Device Compatibility: Ensure that your phone supports Dual SIM with eSIM. Not all devices with Dual SIM capability support eSIM.
Manual SIM Assignment: You can assign each SIM for specific tasks—one for calls and the other for data usage.
Network Limitations: Some networks may not support the use of both SIMs simultaneously in all regions. Always check with your carrier.
Mobile Data Usage: Only one SIM can use mobile data at a time, so choose which SIM you want to use for data.
Separate Management: Plans and top-ups for each SIM must be managed independently, so make sure you stay on top of each account.
Roaming Charges: Keeping your primary SIM active while traveling abroad will result in roaming charges from your main carrier.
Unlocked Device: Using two carriers requires that your device be unlocked. Make sure your phone is compatible with multiple networks.

Troubleshooting Tips

To avoid roaming charges for data, consider labeling your SIMs for easy identification and use one for calls and the other for data. For example, you could keep your physical SIM for calls and use your eSIM (such as Sxmartfly) for mobile data. Additionally, disable mobile data switching on your device to ensure only Sxmartfly’s data plan is active while traveling.

Using your eSIM as part of a Dual SIM setup offers flexibility and convenience, but it’s important to understand how to manage your SIMs to avoid unexpected charges.

How Many Times Can I Use My eSIM?

You can use your eSIM multiple times, but it’s important to remember that it can only be active on one device at a time. With Sxmartfly, you have the option to reinstall your eSIM on the same device and extend your plan by adding a Top-Up before it expires. However, you cannot use or activate the same eSIM on two devices simultaneously. If you’re curious about how to reinstall or reactivate your eSIM, we’ve got all the information you need!

Troubleshooting Tips

If you need to reinstall your eSIM, ensure you’re connected to a strong and stable Wi-Fi network to avoid installation errors. It’s also helpful to have your manual codes on hand, as they are typically the most reliable method for reinstallation, though the QR code may also work in some cases.

How to Reinstall Your eSIM?

Reinstalling your eSIM is straightforward on both iPhone and Android devices. Here’s how to do it:

On iPhone:

Go to Settings → Tap Cellular or Mobile Data.
Select Add eSIM.
Choose Use QR Code or enter the details manually.
Scan the QR code or input the activation code.
Follow the prompts to complete the activation.

On Android:

Go to Settings → Tap Connections → SIM Manager.
Select Add eSIM.
Scan the QR Code or manually enter the activation code.
Tap Add and continue with the activation.

How to Reactivate Your eSIM?

Reactivating your eSIM is easy! To extend your plan and continue enjoying its benefits, simply do the following before your current plan expires:

Visit the Sxmartfly website and extend your plan for the same destination.
You can add more days to your current plan without needing a new eSIM—just make sure to renew before the existing plan expires.
Please note, destination changes require a new eSIM, but you can enjoy your extended plan without additional setup.

By following these simple steps, you can easily continue using your eSIM on your current device, whether you’re reinstalling or reactivating it!

Can I Use Two eSIMs at the Same Time?

Yes, you can use two eSIMs simultaneously on devices that support dual eSIM, such as the iPhone 13 and newer models. However, while Android devices that support eSIM can store multiple eSIM profiles, only one eSIM can be active at a time. It’s important to check your device’s specifications to confirm its dual eSIM capabilities.

Benefits of Using Multiple eSIMs

Using dual eSIM functionality offers a variety of advantages, especially for those who need flexible connectivity options:

Switch between eSIM profiles effortlessly on compatible iPhones, allowing you to manage different networks without changing SIM cards.
Enjoy flexible usage: Use one eSIM for calls and texts (personal line) and the other for unlimited data with your Holafly eSIM.
Separate personal and business life for a hassle-free communication experience.
Travel worry-free: Stay connected anywhere with multiple eSIMs, making international travel easy and cost-effective.

Things to Keep in Mind

Device compatibility: Check how many eSIMs your device supports before setting up.
Data Switching: Turn off the “Allow Cellular Data Switching” option to ensure that you use one eSIM for calls and the other for mobile data.
Mobile Data: Only one eSIM can use mobile data at a time.
Unlocked device: Your phone must be unlocked to use eSIMs from different carriers simultaneously.

Troubleshooting Tips

If you want to use your Holafly eSIM for data and your personal eSIM for calls, here’s how to set it up on iPhone and Android:

To Set Up Dual eSIM on Your iPhone:

Go to Settings > Tap Cellular or Mobile Data.
Ensure that both your personal eSIM and Holafly eSIM are active.
Select Default Voice Line and choose your personal eSIM for calls.
Return to Cellular or Mobile Data and tap on Cellular Data, then select your Holafly eSIM for data.
Disable Cellular Data Switching by toggling it off to prevent automatic switching between the two.

To Set Up Dual eSIM on Your Android Device:

Note that Android devices typically can’t use two eSIMs simultaneously. However, you can combine one eSIM with a physical SIM. Here’s how to set it up for your Holafly eSIM:

Go to Settings > Tap Connections > Select SIM Manager.
Ensure both your personal SIM and eSIM are active.
Choose Calls and confirm your personal SIM is selected for calls.
Tap on Mobile Data and select your Holafly eSIM for data.
Toggle off Data Switching to prevent your phone from switching mobile data automatically between the SIMs.

If you have any doubts or need a visual guide, check out our tutorial video on how to use SIM and eSIM together on Android!

By following these steps, you can seamlessly manage multiple eSIMs and enjoy the flexibility of having both data and voice on your device!

Can I Use an eSIM and a Physical SIM at the Same Time?

Yes, you can use both an eSIM and a physical SIM at the same time on a compatible, unlocked device with Dual SIM support. This is especially helpful for travelers who want to maintain a local number with their physical SIM while using an eSIM for data. However, it’s important to note that only one SIM can use data at a time—you will need to switch between the two as needed.

How to Switch Between eSIM and Physical SIM

Switching between your eSIM and physical SIM is simple and can help enhance your mobile experience while traveling. To effectively use your Sxmartfly eSIM for data and your physical SIM for calls, follow these easy steps:

For iOS Devices:

Go to Settings > Tap Cellular or Mobile Data.
Ensure that both your personal SIM and eSIM are active.
Select Default Voice Line and choose your personal SIM for calls.
Return to Cellular or Mobile Data and tap Cellular Data, then select your Sxmartfly eSIM for data.
Locate the Cellular Data Switching option and toggle it off to prevent automatic switching between the two.

For Android Devices:

Go to Settings > Tap Connections > Select SIM Manager.
Ensure both your personal SIM and eSIM are active.
Tap Calls and confirm your personal SIM is selected for calls.
Tap Mobile Data and select your Sxmartfly eSIM for data.
Scroll down and toggle off Data Switching to prevent automatic switching between the SIMs.

To Keep in Mind:

Sxmartfly eSIM doesn’t support SMS or traditional phone calls. It only provides data for messaging and calling apps like WhatsApp and Messenger.
For traditional phone calls and text messages, you’ll need to configure your original SIM.
If your physical SIM is active for data, it could interfere with your Sxmartfly eSIM’s data connection.
If you want to use two eSIMs at the same time, ensure your device supports dual eSIM. Only iPhone 13 and later models support dual active eSIMs.

By following these steps, you can efficiently manage both your eSIM and physical SIM for calls and data, keeping you connected seamlessly while traveling!

How to Delete an eSIM?

If you no longer need your eSIM or have used up your data plan, deleting it is a straightforward process. Whether you’re switching carriers, upgrading your plan, or simply freeing up space, removing an eSIM is simple. This guide will walk you through the steps for deleting an eSIM on both iPhone and Android devices.

To Keep in Mind:

Delete your eSIM once you’ve used up all your data or when you’re done using it.
Avoid deleting your eSIM if you’re facing setup issues, as it may cause problems with reinstallation.
Ensure that you no longer need the eSIM before deleting it.

How to Delete an eSIM from an iPhone:

Follow these steps to remove an eSIM from your iPhone:

Go to Settings > Cellular or Mobile Data.
Select the eSIM you wish to delete.
Scroll to the bottom and tap Delete eSIM.

How to Delete an eSIM from an Android Device:

To delete an eSIM on Android, follow these steps:

Go to Settings > Connections > SIM Manager.
Tap on the eSIM you want to remove.
Tap Remove.

Troubleshooting Tip:

If you accidentally delete your eSIM, reinstallation may not always be possible. However, you can attempt to reinstall it using manual activation codes if available.

How to Install Your eSIM Manually:

If you need to reinstall or manually activate your eSIM, here are some helpful resources:

For iPhone: Watch this video to see how to install your eSIM manually on an iPhone.
For Android: Check out this video for a step-by-step guide to manually installing your eSIM on Android.

Now you can easily manage your eSIM, whether you’re deleting it or reinstalling it!

Connection or qr issues

Is Your Phone eSIM Compatible?

How to Check if Your Phone is eSIM Compatible

1. Check if Your Phone is eSIM Compatible by Dialing *#06#

2. eSIM Compatibility Check in Settings

Most phones will indicate whether they support eSIM through their settings. The exact steps may vary by device, but here’s how you can check for both iOS and Android phones:

For iPhone:
- Go to Settings > Tap on Cellular or Mobile Data
- If you see an option to Add eSIM, your iPhone is eSIM compatible.
For Android:
- Go to Settings > Tap on Connections > Select SIM Manager
- If you see the option to Add eSIM, your Android device supports eSIM.

3. Check the Updated List of eSIM-Compatible Phones

If you want to double-check, you can refer to an updated list of eSIM-compatible phones. Sxmartfly provides a compatibility checker on their website:

Visit Sxmartfly.com
Scroll down to the “How does Sxmartfly’s eSIM work?” section
Click on the “Check Compatibility” link
Select your Device Brand and choose Mobile to see the list of compatible phones.

Important Considerations

Country of Manufacture: eSIM compatibility can vary by region, so be sure to verify your phone’s eSIM support based on where it was made.
Carrier Restrictions: Some carriers lock devices, which may prevent you from using services from other providers. Check with your carrier to ensure your phone is unlocked and able to use eSIM.

What to Do If Your Device Isn’t eSIM Compatible

If you’ve purchased a Sxmartfly eSIM and your phone doesn’t support eSIM, don’t worry. Here are a few options:

Use your eSIM on another compatible device, such as a smartphone, tablet, or smartwatch.
Save your eSIM for future use, as it doesn’t expire.
Give your eSIM to a friend or family member with a compatible device. eSIMs are transferable and can be used by anyone, regardless of who purchased them.

Why Is My Data Not Working on My Android?

We understand how frustrating it can be to invest in an eSIM, complete the installation and activation process, and still face connectivity issues. If your mobile data isn’t working on your Android device, you’re not alone! There are several common reasons why your Holafly eSIM might not be functioning properly. In this guide, we’ll explore potential causes and offer easy troubleshooting steps to help you get back online quickly.

Common Reasons Why Your Cellular Data May Not Be Working

If your mobile data is on but still not working, here are a few possible reasons your Holafly eSIM might not be functioning:

Your phone may be locked by your carrier.
Your eSIM could be deactivated or expired.
You may not have reached your destination yet.
Your eSIM might not be activated correctly.
You may have purchased an eSIM for the wrong destination.
Network settings could be misconfigured.
The eSIM’s APN settings might be incorrect.
A weak cellular signal could be causing interruptions.
Temporary issues with your provider’s network could be affecting your service.
Software or hardware glitches on your device might be disrupting the connection.

How to Fix Holafly Data Connection Issues on Android

If your Android device is unlocked, you’ve selected the correct destination, and you’ve updated your software, but your internet still isn’t working, don’t worry! Try these troubleshooting steps:

1. Check if Your eSIM Is Activated

Make sure your eSIM is activated correctly. Here’s how to activate your Holafly eSIM on your Android device:

Go to Settings > Connections > SIM Manager.
Turn off any personal SIMs/eSIMs to avoid additional charges.
Turn on your Holafly eSIM.
Select your Holafly eSIM in Mobile Data.
Then, go back to Connections > Mobile Networks > Turn on Data Roaming for your Holafly eSIM.

2. Toggle Airplane Mode On and Off

If your eSIM isn’t working, toggling Airplane Mode can help resolve minor connectivity glitches:

Enable Airplane Mode for 30 seconds.
Turn it off and check that your Holafly eSIM and data roaming are active.
Test your connection to see if it resolves the issue.

3. Manually Select a Network Operator

Sometimes, your device may not automatically connect to the best available network. To fix this, you can manually select a network operator:

Go to Settings > Connections > Mobile Networks > Network Operators.
Disable the Select automatically option and wait for available operators to load.
Try selecting different operators one by one, waiting 30 seconds after each selection to test the signal.
Choose the operator with the best signal for your location.

4. Switch to 4G or LTE

In some areas, 5G may not work well. If your data isn’t working, switching to a more stable 4G or LTE network can help improve your connection:

Go to Settings > Connections > Mobile Networks > Network Mode.
Select 4G or LTE, depending on which provides a better signal in your area.
Test your connection to see if it improves.

5. Reset Network Settings

If none of the above steps resolve your issue, you can try resetting your network settings. Keep in mind that this will erase all your Wi-Fi passwords and cellular preferences, so be sure to back them up first.

Go to Settings > Connections > General Management > Reset.
Tap Reset Mobile Network Settings > Reset Settings.

With these steps, you should be able to troubleshoot and fix your data connection issues on Android. Stay connected and enjoy your travels!

How to Solve eSIM Installation Errors on Your Android?

Installing an eSIM on your Android device should be a smooth process, but sometimes errors can occur. Whether it’s a locked device, an active plan, or compatibility issues, understanding common eSIM installation errors is crucial for troubleshooting. In this guide, we’ll walk you through how to resolve eSIM errors like a non-working QR code or other issues, ensuring you can use your eSIM without a hassle!

Common eSIM Installation Errors on Android

Here are the most frequent installation errors you may encounter with eSIM on Android and how to fix them:

1. Can’t Add eSIM

This error typically occurs when your Android device is locked to a specific carrier. A locked device only works with the carrier that locked it, so it may prevent the addition of a new eSIM. To check if your device is carrier-locked, follow these steps:

Go to Settings > Connections > Mobile Networks > Network Operators.
Disable Select Automatically and wait for 30 seconds to see a list of available carriers.
If you see only your carrier’s name, your phone is locked. If you see multiple carriers, your phone is unlocked and can use eSIM.

If your phone is locked, contact your carrier to request unlocking. Ensure you meet their eligibility requirements and follow their instructions.

2. Your eSIM Isn’t Ready Yet

This error may occur if the eSIM is already installed, if Airplane Mode is enabled, or if you’re trying to reinstall a deleted eSIM. Here’s how to resolve it:

Check if the eSIM is already installed: Look for two mobile signal icons on your Android device, which suggests the eSIM is installed but not yet activated.
Turn off Airplane Mode.
Connect to a stable Wi-Fi network.
Perform the manual installation using the provided manual codes.

To check if your eSIM is installed, verify the ICCID:

Go to Settings > Connections > SIM Manager > Select the eSIM > Check the ICCID number. Compare it with the “Reference Number” in your purchase email beneath the QR code.

Remember, the eSIM won’t activate until you reach your destination and enable data roaming.

3. Plan Already in Use

If you see the “Plan Already in Use” error, it means the eSIM plan is already active on another device, or you haven’t deactivated it before transferring it to a new device. To fix this:

Check the ICCID to see if the eSIM is already installed (as explained above).
Delete the eSIM from the previous device and reinstall it on your new device using the manual codes provided.

4. Add Plan to Watch (Wearable Message)

If you’re trying to install an eSIM on a device that’s not compatible (e.g., a wearable), you might see “Add Plan to Watch” instead of the “Add eSIM” option. Make sure your device supports eSIM technology before proceeding with the installation.

5. SIM Card Busy. Try Again Later

This error usually occurs due to network issues or conflicts within the operating system. To resolve this:

Connect to a strong and stable Wi-Fi network.
Update your Android to the latest available version.

Troubleshooting Tips

If the solutions above don’t work and your Android is unlocked and eSIM-compatible, consider these additional steps:

Network Reset: A network reset can resolve connectivity issues. Make sure your Android software is up to date before doing this.
Manual Installation: If you’re still having trouble, use the manual installation process with the QR code or manual codes from your purchase confirmation email.

How to Manually Install Your eSIM on Android

To install your eSIM manually:

Use the manual codes sent to you in your purchase confirmation email.
Connect to a strong and stable Wi-Fi network.
Follow the instructions provided in the email for step-by-step installation.

For a visual guide, watch this video tutorial on how to manually install an eSIM on Android.

How to Reset Network Settings on Android:

If you need to reset your network settings:

Go to Settings > Connections > General Management > Reset > Reset Mobile Network Settings.
Confirm your choice and reset the settings.

How to Update Your Android Software:

To ensure your Android device is up to date:

Go to Settings > Software Update > Download and Install.
If an update is available, click Install Now.

Keep in Mind:

Holafly provides installation guides for popular Android devices like Samsung, Pixel, Huawei, Xiaomi, Honor, Vivo, Motorola, Nokia, Sony, OnePlus, and Oppo.
If your device isn’t compatible, you can either use the eSIM on another compatible device or save it for your next trip.
If your device is locked, contact your carrier to unlock it for eSIM use.

Installation errors like “cannot add eSIM,” “cannot activate eSIM,” or “eSIM not compatible” are generally specific to iOS devices, so you’ll typically encounter them with Apple devices.

By following these steps, you should be able to resolve common eSIM installation errors on your Android device and get connected without any hassle!

4o mini

Why is My iPhone Cellular Data Not Working?

It can be incredibly frustrating to invest in an eSIM, go through the setup process, and still find that your iPhone’s cellular data isn’t working. Don’t worry — you’re not alone! There are several reasons why your Holafly eSIM may not be working properly on your iPhone. In this article, we’ll go over some common issues and provide troubleshooting steps to help you get back online in no time. Let’s get started!

Common Reasons Why Your Cellular Data Isn’t Working on iPhone

If your data isn’t working as expected, here are some possible reasons your mobile connection might not be functioning with your Holafly eSIM:

Your phone may be locked by your carrier.
Your eSIM may have been deactivated or expired.
You haven’t reached your destination yet.
Your eSIM may not be activated correctly.
You may have purchased an eSIM for the wrong destination.
Your network settings could be misconfigured.
The eSIM APN (Access Point Name) may be incorrectly set up.
A weak cellular signal could be affecting your connection.
Temporary issues with your provider’s network could be causing interruptions.
Software or hardware glitches on your device could be impacting connectivity.

How to Fix Holafly Data Connection Issues on iPhone

If you’ve confirmed your iPhone is unlocked, selected the correct destination, and updated to the latest software, but your cellular data still isn’t working, follow these troubleshooting steps to resolve the issue:

1. Check if Your eSIM is Activated on Your iPhone

It’s crucial to verify that your eSIM is correctly activated. Here’s how you can do that:

Go to Settings > Cellular.
Tap your personal SIMs or eSIMs.
Switch off Turn On This Line for your personal SIM or any other eSIMs.
Go back to Cellular or Mobile Data, then tap on your Holafly eSIM (it might appear as Travel, Business, or whatever name you assigned during setup).
Make sure that Turn On This Line is enabled for the Holafly eSIM.
Enable Data Roaming if it’s not already.
Go back to Cellular or Mobile Data, tap on Cellular Data, and select the Holafly eSIM as your mobile data line.

2. Switch On/Off Airplane Mode

Sometimes, simply toggling Airplane Mode can solve connectivity issues. This step disconnects your device from all networks, which helps resolve minor glitches:

Enable Airplane Mode for 30 seconds.
Turn Airplane Mode off.
Ensure your Holafly eSIM and data roaming are activated.
Test your connection.

3. Manually Select a Network Operator

Your iPhone may not automatically connect to the best available network, causing issues with your eSIM. To manually select a network:

Go to Settings > Cellular > Cellular Data Options.
Tap on Network Selection and disable Automatic.
Wait for available operators to load, then select one by one, waiting 30 seconds each time to see which one provides the best signal.
Choose the operator with the best signal and test your connection.

4. Switch to 4G or LTE

In certain locations, 5G may not perform well. If your cellular data isn’t working, try switching to a more stable 4G or LTE connection:

Go to Settings > Cellular > Cellular Data Options.
Tap Voice & Data.
Select 4G or LTE (whichever gives you the best signal).

5. Reset Network Settings

If none of the above solutions work, consider resetting your network settings to clear any potential issues with your Wi-Fi, Bluetooth, or cellular preferences. Be aware that this will erase all your saved Wi-Fi passwords and network preferences, so make sure to back them up before resetting.

To reset your network settings:

Go to Settings > General.
Scroll down and select Transfer or Reset iPhone.
Tap Reset, then choose Reset Network Settings.
Confirm your choice by selecting Reset Network Settings again.

How to Download Your Sxmartfly Invoice?

If you need to access your Sxmartfly invoice, the process is straightforward and quick. Simply follow these steps to download your invoice or view your receipt. Please note that the invoice is the formal payment request, while the receipt confirms the payment. Here’s how to get both:

How to Download Your Sxmartfly Invoice:

Visit the Sxmartfly Website: Go https://sxmartfly.com/
Log into Your Account: Click the Menu icon (three horizontal lines) in the top corner, then click the Login button to enter the Holafly Center.
Enter Your Details: Use your purchase email and verification code to log in.
Navigate to Your Purchases: Once logged in, click on the Menu icon again, then select Purchase Receipts.
Request Your Invoice:
- Select the relevant order number from your purchase history.
- Click on Receipt Details.
- Scroll down and click on Request Invoice.
- Fill out the form with your personal information.
- Click Send to Email to receive your invoice.
Invoice Delivery: Your invoice will be sent to the email you provided in PDF format.

How to Access Your Holafly Purchase Receipts:

Log In: Go to Holafly.com and click the Menu icon. Log in to access the Holafly Center using your purchase email.
Find Your Receipts:
- Tap the Menu icon, then select Purchase Receipts.
- Find and select the order number you need.
- Click Receipt Details to view your receipt.
- Scroll down and tap Download Receipt to save a copy.

Things to Keep in Mind:

If you need to make any changes to your invoice, reach out to us at help@holafly.com with the necessary details.
Even if you’re no longer a Holafly customer, you can still access your invoice or receipt using the same purchase email.
Ensure that your personal information is accurate when filling out the form to avoid delays.

Glossary

What Are HolaCoins and How Do They Work?

HolaCoins are exclusive reward points from the Sxmartfly Travel Club—a loyalty program designed to give back to our valued customers. Whether you’re making a purchase or referring a friend, you’ll earn points that can be redeemed for discounts on future eSIM purchases at sxmartfly.com. It’s our way of saying thank you for traveling smart with us!

In this guide, we’ll explain how HolaCoins work, how to earn them, and how to redeem them to save on your next trip.

How to Earn HolaCoins

At Sxmartfly, every purchase or referral brings you closer to earning valuable rewards. You can track your HolaCoins through your Sxmartfly Travel Club account. Here’s how to start stacking up those points:

1. Refer a Friend and Earn Together

Share your unique referral link and earn 500 HolaCoins (€5) for each friend who makes their first purchase. Plus, your friend gets 5% off their first order—win-win!

To refer friends and earn HolaCoins:

Go to sxmartfly.com
Tap the Menu icon (three lines)
Click Login and enter your purchase email + verification code
In your account, tap Sxmartfly Travel Club
Tap Earn HolaCoins
Scroll to the Refer friends to Sxmartfly section
Copy and share your unique referral link!

2. Earn HolaCoins When You Purchase

Every time you buy an eSIM on Sxmartfly, you’ll get 5% cashback in HolaCoins. These points are automatically added to your account and can be used to lower the cost of future purchases.

Example:
Buy a 10-day Europe eSIM for €34.00 → Receive €1.70 in HolaCoins (170 points) toward your next purchase!

How to Redeem HolaCoins

Ready to cash in your points? Redeeming your HolaCoins is quick and easy!

To redeem HolaCoins for a discount code:

Visit sxmartfly.com
Tap the Menu icon > Log in using your purchase email
Go to Sxmartfly Travel Club > Tap on Benefits
Scroll to My Discount Codes
Tap the “+” icon to choose how many points to redeem
Tap Redeem HolaCoins

You’ll instantly receive a discount code in your account and by email—ready to use on your next purchase!

Things to Keep in Mind

HolaCoins never expire, so save them up for future trips.
You can only redeem points for one discount code per purchase—it’s a one-time-use code.
HolaCoins are non-transferable and cannot be sold or shared.
Your referral must be a new customer for you to receive points.
If your discount code wasn’t used during checkout, no worries—you can still use it later!

What is iSIM and How Does It Work?

An iSIM (Integrated SIM) is the next evolution in mobile connectivity technology, designed for LTE and 5G networks. Unlike eSIMs, which are separate chips embedded on a device’s circuit board, iSIMs are built directly into the device’s processor. This cutting-edge solution offers increased efficiency, better security, and paves the way for even smaller, smarter devices.

In this article, we’ll break down what iSIM is, how it differs from eSIM, and how both technologies improve your connectivity experience.

iSIM vs eSIM: Key Differences

Feature	iSIM	eSIM
Location	Built into the device’s processor	Separate chip on the circuit board
Size	Smaller than eSIM	Larger than iSIM
Power Usage	Lower power consumption	Slightly higher power use
Security	Higher security due to deeper integration	Still secure, but more accessible
Remote Setup	Yes, supports remote provisioning	Yes, supports remote provisioning
Best for	IoT devices, smart wearables	Smartphones, tablets, laptops

Why iSIM Matters

iSIM technology offers improved integration, making it an ideal choice for IoT, wearables, and future smart devices. Its compact design frees up space for other components or allows for sleeker, lighter devices.

And while iSIM adoption is still growing, eSIM remains the most widely supported digital SIM option—especially for travelers. That’s where Sxmartfly comes in!

Stay Connected with Sxmartfly eSIM

As iSIM continues to roll out globally, Sxmartfly eSIM gives you the flexibility to connect from virtually anywhere—without needing a physical SIM card. With remote setup, fast activation, and global data plans, it’s your passport to seamless travel.

How to Buy an eSIM from sxmartfly.com

Visit sxmartfly.com
Tap on Destination or use the Search icon
Type and select your travel destination
Scroll to view plan options > Choose duration and number of eSIMs
(Double-check your selection to avoid confusion)
Tap Get Unlimited Internet
Proceed to Checkout
Choose your payment method
Enter your email and billing details
Add your card information
Confirm and complete your order—you’re all set!

With Sxmartfly eSIM, you’re always one tap away from hassle-free connectivity—whether you’re embracing today’s eSIM tech or tomorrow’s iSIM innovations.

What is Dual SIM, and How Does It Work?

Dual SIM is a powerful feature that allows your phone to operate with two SIM cards or eSIMs simultaneously. Perfect for travelers and professionals, this setup lets you manage personal and business lines from one device or keep your local and international numbers active at the same time. Many modern smartphones, including iPhone and Samsung models, support this feature.

In this guide from Sxmartfly.com, we’ll explain how Dual SIM works, how to set it up on both iOS and Android, and share tips to help you maximize its benefits—especially when traveling with a Sxmartfly eSIM.

Advantages of Using Dual SIM

No More Carrying Two Phones: Use one device for two lines—personal and professional, or local and travel.
Avoid Roaming Charges: Stay reachable on your home number while using a local data plan via Sxmartfly eSIM.
Organize Your Contacts: Assign unique labels to each SIM so you always know which line you’re using.

How to Label Your SIMs

On iPhone:

Go to Settings
Tap Cellular or Mobile Data
Choose the SIM you want to label
Tap Cellular Plan Label
Select Custom Label and enter a name

On Android:

Go to Settings
Tap Connections
Select SIM Manager
Choose the SIM/eSIM you want to rename
Tap Edit name and icon
Enter your desired name under SIM name
Tap Done

How to Set Up Dual SIM with Sxmartfly eSIM

Want to use your primary SIM for calls and Sxmartfly eSIM for data while traveling? Here’s how:

On iPhone:

Open Settings
Tap Cellular or Mobile Data
Ensure both SIM and eSIM are active
Tap Default Voice Line and select your personal number
Go back and select Cellular Data > Choose your Sxmartfly eSIM
Turn off “Allow Cellular Data Switching” to avoid unexpected roaming

On Android:

Open Settings
Tap Connections
Select SIM Manager
Ensure both lines are active
Under Calls, set your personal SIM as default
Under Mobile Data, choose your Sxmartfly eSIM
Disable Data Switching to prevent roaming charges

Travel Smart with Sxmartfly

Dual SIM setup is ideal for international travel. With Sxmartfly eSIM, you can:

Stay connected with high-speed data
Keep your home number active
Avoid roaming costs and SIM-swapping hassles

Visit sxmartfly.com to explore data plans for over 130 countries and regions. Get the best of both worlds—convenience and connectivity—with a Dual SIM setup and a Sxmartfly eSIM.

What Is an International eSIM, and How Do eSIMs Work for Travel?

An international eSIM is a digital SIM card that makes it easy and affordable to stay connected while traveling—no physical SIM cards, no roaming fees, and no hassle. If you’re wondering how eSIMs work for travel, here’s the scoop: they work just like a local SIM, but with way more convenience. Let Sxmartfly.com show you how to travel smarter, stay online, and keep your number wherever you go.

How Does an International eSIM Work?

With a Sxmartfly international eSIM, you can activate a mobile data plan right on your phone—no trips to the store, no SIM-swapping. Just choose your destination, install your eSIM, and you’re online in minutes.

Whether you’re backpacking across Europe or flying to a business meeting in Asia, eSIMs give you instant access to local networks at a fraction of the cost of roaming. Bonus: on Dual SIM phones, you can keep your regular number active while using your eSIM for data!

You can even store multiple eSIM profiles on your device, switching between countries or plans as needed—perfect for frequent flyers or long-term travelers.

Things to Keep in Mind

Make sure your phone is unlocked and eSIM-compatible
Check Sxmartfly.com for coverage info in your travel destinations
Install your eSIM before departure to avoid setup issues
If your phone supports Dual SIM, use your physical SIM and eSIM together
Review plan validity and renewal options to avoid interruptions

Travel Smart with Sxmartfly International eSIM

Ditch roaming fees. Forget about hunting for SIM cards in a new country. With a Sxmartfly eSIM, you’ll get instant activation, high-speed data, and coverage in 200+ destinations worldwide. You can even share your data via hotspot, making it perfect for both solo trips and group travel.

Ready to stay connected wherever your journey takes you?

Visit sxmartfly.com and choose your plan today.

What Is eUICC, and How Does It Work?

eUICC stands for Embedded Universal Integrated Circuit Card—it’s the technology behind how eSIMs work. This advanced chip is embedded into your device and enables you to store, manage, and switch between multiple mobile network profiles. Thanks to eUICC, you can activate new carriers, change data plans, or add new eSIM profiles without needing to physically replace a SIM card.

At Sxmartfly.com, we’re here to break down how this tech works and how it makes travel connectivity easier than ever.

Troubleshooting Tips for eUICC Issues

If you’re having trouble installing or activating your Sxmartfly eSIM, your device may have hit the limit for stored eSIM profiles. Many phones allow only a certain number of active or inactive eSIMs.

Here’s what to do:

How to Delete a Sxmartfly eSIM on iPhone (iOS)

Go to Settings
Tap on Mobile Data or Cellular
Select the eSIM you want to remove
Scroll to the bottom
Tap on Delete eSIM

How to Delete a Sxmartfly eSIM on Android

Open Settings
Tap Connections
Go to SIM Manager
Select the eSIM to remove
Tap on Remove

Need a visual guide? Visit Sxmartfly.com for step-by-step video tutorials!

Things to Keep in Mind

Make sure your device is eSIM-compatible and unlocked
Delete any old or expired eSIMs to free up space for new profiles
eUICC behavior may vary slightly between phone models and brands
If you face connection issues, try restarting your device after managing profiles

With Sxmartfly.com, you can trust that you’re always backed by the latest in mobile tech. Whether you’re switching carriers or traveling internationally, your eSIM experience is powered by eUICC—making connectivity fast, simple, and smart.

eSIM setup guide

How Do I Set Up My eSIM?

Common Reasons Why Your Cellular Data May Not Be Working

If your mobile data is on but still not working, here are a few possible reasons your Holafly eSIM might not be functioning:

Your phone may be locked by your carrier.
Your eSIM could be deactivated or expired.
You may not have reached your destination yet.
Your eSIM might not be activated correctly.
You may have purchased an eSIM for the wrong destination.
Network settings could be misconfigured.
The eSIM’s APN settings might be incorrect.
A weak cellular signal could be causing interruptions.
Temporary issues with your provider’s network could be affecting your service.
Software or hardware glitches on your device might be disrupting the connection.

How to Fix Holafly Data Connection Issues on Android

1. Check if Your eSIM Is Activated

Make sure your eSIM is activated correctly. Here’s how to activate your Holafly eSIM on your Android device:

Go to Settings > Connections > SIM Manager.
Turn off any personal SIMs/eSIMs to avoid additional charges.
Turn on your Holafly eSIM.
Select your Holafly eSIM in Mobile Data.
Then, go back to Connections > Mobile Networks > Turn on Data Roaming for your Holafly eSIM.

2. Toggle Airplane Mode On and Off

If your eSIM isn’t working, toggling Airplane Mode can help resolve minor connectivity glitches:

Enable Airplane Mode for 30 seconds.
Turn it off and check that your Holafly eSIM and data roaming are active.
Test your connection to see if it resolves the issue.

3. Manually Select a Network Operator

Sometimes, your device may not automatically connect to the best available network. To fix this, you can manually select a network operator:

Go to Settings > Connections > Mobile Networks > Network Operators.
Disable the Select automatically option and wait for available operators to load.
Try selecting different operators one by one, waiting 30 seconds after each selection to test the signal.
Choose the operator with the best signal for your location.

4. Switch to 4G or LTE

In some areas, 5G may not work well. If your data isn’t working, switching to a more stable 4G or LTE network can help improve your connection:

Go to Settings > Connections > Mobile Networks > Network Mode.
Select 4G or LTE, depending on which provides a better signal in your area.
Test your connection to see if it improves.

5. Reset Network Settings

Go to Settings > Connections > General Management > Reset.
Tap Reset Mobile Network Settings > Reset Settings.

With these steps, you should be able to troubleshoot and fix your data connection issues on Android. Stay connected and enjoy your travels!

How to Transfer Your eSIM to Another Phone?

Setting up your eSIM is quick and easy, and we recommend doing it at home using a stable Wi-Fi connection. With Sxmartfly.com, you can either scan a QR code or enter the installation code manually. Just make sure your phone is eSIM-compatible and unlocked before you begin. And remember: only activate your eSIM when you arrive at your destination.

In this step-by-step guide, we’ll walk you through setting up and activating your eSIM on both iPhone and Android devices.

How to Set Up Your Sxmartfly eSIM on iPhone

You can install your eSIM using a QR code or manual code:

Open Settings
Tap on Cellular or Mobile Data
Select Add eSIM
Choose Use QR Code or Enter Details Manually
If entering manually, paste the complete activation code (make sure it includes LPA and colons, and contains no spaces)
Tap Next, then continue with Activation

How to Set Up Your Sxmartfly eSIM on Android

Follow these simple steps:

Go to Settings
Tap on Connections
Select SIM Manager
Tap Add eSIM
Choose Scan QR Code or Enter activation code manually
If entering manually, paste the entire code exactly as provided
Tap Add and proceed with Activation

Activate Your Sxmartfly eSIM Once You Arrive

Your eSIM will only fully activate once you reach your travel destination.

On iPhone:

Open Settings > Cellular or Mobile Data
Turn off your other SIMs or eSIMs
Tap the Sxmartfly eSIM (labeled Travel, Business, or a name you assigned)
Toggle “Turn On This Line”
Enable Data Roaming
Go back to Cellular settings and select Sxmartfly eSIM as your mobile data line

On Android:

Go to Settings > Connections > SIM Manager
Turn ON your Sxmartfly eSIM
Turn OFF all other SIMs or eSIMs
Under Mobile Data, select your newly installed Sxmartfly eSIM
Go to Mobile Network and enable Data Roaming for the Sxmartfly eSIM

Pro Tips to Keep in Mind

Always connect to a private and stable Wi-Fi network when installing the eSIM.
Manual codes are not links—copy and paste the full code into the appropriate field.
If the QR code doesn’t scan properly, use the manual method instead.
If your eSIM auto-activates during installation, simply keep data roaming off until you arrive.
Don’t delete your Sxmartfly eSIM if it’s not working—follow the activation steps carefully.

Need help for a specific brand like Samsung, Pixel, Huawei, Xiaomi, OnePlus, or others? Head over to Sxmartfly.com for full device-specific tutorials and video guides!

Stay connected the smart way—with Sxmartfly eSIMs, travel doesn’t mean losing touch.

How to Install and Activate an eSIM on a Nokia Device?

Nokia has joined the eSIM revolution with models like the Nokia X30 5G, Nokia G60 5G, and Nokia T21, bringing seamless connectivity to global travelers. At Sxmartfly.com, we’re here to walk you through how to install and activate your eSIM on Nokia phones—whether you’re using a QR code or entering your activation details manually.

Before You Begin:

Ensure your Nokia device is eSIM-compatible and carrier-unlocked
Connect to a stable Wi-Fi network for uninterrupted setup
Have your QR code or manual activation code (sent to your email) ready
If the QR code doesn’t work, use the manual setup method

How to Install an eSIM on a Nokia Phone

You can install your Sxmartfly eSIM on a Nokia device in two ways:

Method 1: Install eSIM with a QR Code

Go to Settings
Tap Network & Internet
Select Mobile Network
Tap Add eSIM
Choose “Don’t have a SIM card?”
Tap Next
Scan your QR code
Tap Continue, then Activate

Method 2: Install eSIM with Manual Activation Code

Go to Settings
Tap Network & Internet
Select Mobile Network
Tap Add eSIM
Scroll to the bottom and select “Don’t have a SIM card?”
Tap Next, then Need help?
Select Enter it manually
Paste the full activation code (including LPA and colons), exactly as received—this is not a clickable link
Tap Continue, then Activate

How to Activate Your eSIM on Nokia (with Sxmartfly)

Only activate your eSIM once you’ve arrived at your destination to ensure full use of your data plan.

Open Settings
Tap Network & Internet
Go to Mobile Network
Select your Sxmartfly eSIM
Toggle “Use SIM” to ON
Enable Roaming

If you activated too early, turn off the eSIM and data roaming until you’re ready.

Helpful Tips & Things to Know

eSIM compatibility may vary depending on your carrier and Nokia model.
Nokia phones can store up to 10 eSIM profiles. You can delete older ones from the settings if needed.
The manual code is not a link—paste it exactly as received without adding spaces.
If your phone supports Dual SIM, you can use both a physical SIM and eSIM—but only one can be used for mobile data at a time.

Troubleshooting Connection Issues on Nokia

If your eSIM doesn’t connect to the network after enabling roaming:

Go to Settings > Network & Internet > Mobile Network
Select your Sxmartfly eSIM
Scroll down and turn off “Automatically select network”
Wait for the list of available carriers
Manually test each one and select the strongest signal

Try browsing again once connected.

How to Install and Activate an eSIM on a Xiaomi Device?

Take your travel connectivity to the next level with Sxmartfly eSIMs, now fully supported on select Xiaomi smartphones like the Xiaomi 13, Xiaomi 12T Pro, Xiaomi 14, and more. Whether you’re installing via QR code or entering the activation manually, we’ll walk you through each step to get your Xiaomi device ready to roam the world with a fast, reliable data connection.

Before You Begin: What You Need to Know

Confirm your Xiaomi device is eSIM-compatible and carrier-unlocked
Connect to a stable, private Wi-Fi network during installation (avoid public Wi-Fi)
If the QR method doesn’t work, use the manual installation
Have your Sxmartfly activation code or QR code ready (sent via email)

How to Install an eSIM on Xiaomi

Choose your preferred installation method below:

Option 1: Install eSIM with a QR Code

Go to Settings
Tap Mobile Networks
Turn on the Use eSIM option
Tap Manage eSIM
Select Add Mobile Plan
Tap Scan QR Code
Scan your Sxmartfly QR code
Tap Add and proceed to Continue with activation

Option 2: Install eSIM Manually

Open Settings
Tap Mobile Networks
Enable the Use eSIM option
Go to Manage eSIM > Add Mobile Plan
Tap Add manually instead
Copy and paste your full activation code (including LPA: and colons) exactly as received in your email
Tap OK, then Add
Continue with activation

Note: The activation code is not a clickable link—paste it exactly, with no spaces.

How to Activate Your eSIM on Xiaomi

Only activate your eSIM once you’ve arrived at your destination to maximize the validity of your Sxmartfly data plan. If you activated early, no worries—just turn off the eSIM and disable roaming until you arrive.

Here’s how to activate it:

Go to Settings
Tap Mobile Networks
Ensure Use eSIM is enabled
Turn OFF your Personal SIM
Select your Sxmartfly eSIM
Tap Turn on
Go back to Mobile Networks
Tap Data Roaming > International Roaming
Choose Always

Keep In Mind

eSIM functionality on Xiaomi may vary based on model, region, and carrier
Manual codes must be entered exactly as received—no extra spaces or missing characters
If your device uses Dual SIMs, you can use both a physical SIM and eSIM—but only one can be used for mobile data at a time
Disable your primary SIM upon arrival to avoid roaming fees

Troubleshooting Tips

If your Xiaomi doesn’t connect to the network after turning on roaming:

Go to Settings > Mobile Networks
Select your Sxmartfly eSIM
Tap Mobile Networks
Turn off Automatically select network
Wait for available carriers to load
Manually select the one with the strongest signal
Test your internet connection

How to Transfer Your eSIM to Another Phone

Upgrading to a new device or just switching phones temporarily? If your eSIM provider allows transfers, moving your eSIM to another phone is straightforward. While Sxmartfly eSIMs are not transferable between devices, this guide is here to help if you’re using a different provider that supports eSIM migration.

Here’s everything you need to know about transferring your eSIM successfully from one phone to another.

Important Notice Before You Start

Sxmartfly eSIMs are single-use and non-transferable. If you’re using a Sxmartfly plan, you must install and activate it on the same device it was purchased for.

For other carriers that do allow eSIM transfers, keep these tips in mind:

Ensure your new phone supports eSIM and is carrier-unlocked
Make sure you’re connected to a stable Wi-Fi network during the transfer
Complete the installation in full to avoid any errors
If one setup method fails (QR code or manual), try the other

How to Transfer eSIM to Another Device

Step 1: Delete Your eSIM From the Current Device

Removing the eSIM from your old phone is necessary before you can install it on your new one.

On iPhone:

Go to Settings
Tap Mobile Data or Cellular
Select your eSIM
Scroll down and tap Delete eSIM

On Android:

Go to Settings
Tap Connections
Go to SIM Manager
Choose the eSIM you want to remove
Tap Remove

Step 2: Restart the Device

Restarting ensures that the eSIM is properly removed from your old phone. Some devices may still display the deleted eSIM temporarily—don’t worry, as long as it was removed, you’re ready to proceed.

Step 3: Install & Activate the eSIM on Your New Phone

Now it’s time to set up your eSIM on the new device using a QR code or manual installation.

On iPhone:

Go to Settings
Tap Cellular or Mobile Data
Tap Add eSIM
Choose Use QR Code or Enter Details Manually
Follow the prompts to complete installation
Enable Data Roaming to activate your plan

On Android:

Go to Settings
Tap Connections
Select SIM Manager
Tap Add eSIM
Choose Scan QR Code or Enter activation code manually
Paste the full code (including LPA: prefix)
Tap Add and complete the activation steps
Enable Data Roaming to begin using your eSIM

Troubleshooting Tips

If your eSIM-enabled phone is lost or stolen, reach out to your eSIM provider for support.
For non-Sxmartfly users, contact your carrier’s support if the transfer fails or your QR code has expired.

Need a New eSIM?

Since Sxmartfly eSIMs can’t be transferred, we recommend purchasing a new Sxmartfly plan if you’re switching phones. Browse affordable, fast, and reliable eSIM data plans tailored to your destination at Sxmartfly.com.